Last updated: June 21, 2025
This Privacy Policy ("Policy") describes how Naimi.ai ("we," "us," or "our") collects, uses, and protects your personal information when you use our artificial intelligence consultation services, website, and related applications (collectively, the "Service").
1. Information We Collect
1.1 Information You Provide
When you use our Service, we may collect the following information that you voluntarily provide:
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Profile picture, bio, preferences, and other profile details
- Authentication Information: When you sign in through third-party services (Google OAuth, Apple Sign-In, etc.), we receive basic profile information as permitted by those services
- Communication Data: Messages, queries, and other content you submit to our AI systems
- Payment Information: Billing address and payment method details (processed through secure third-party payment processors)
- Support Communications: Information you provide when contacting customer support
1.2 Information We Collect Automatically
When you use our Service, we automatically collect certain information:
- Usage Information: Features used, time spent, interaction patterns, and service performance data
- Device Information: Device type, operating system, browser type and version, unique device identifiers
- Log Information: IP addresses, access times, pages viewed, app crashes, and system activity
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
- Location Information: General location data based on IP address (not precise location)
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- OAuth Providers: Google, Apple, Microsoft, and other authentication services
- Analytics Providers: Website and app analytics services
- Security Services: Fraud prevention and security monitoring services
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Provision
- Provide, maintain, and improve our AI consultation services
- Process and respond to your queries and requests
- Personalize your experience and recommendations
- Enable account creation and authentication
- Process payments and manage subscriptions
2.2 Communication
- Send service-related notifications and updates
- Respond to customer support inquiries
- Send marketing communications (with your consent)
- Provide important service announcements
2.3 Analytics and Improvement
- Analyze usage patterns and service performance
- Conduct research and development
- Train and improve our AI models (with anonymized data)
- Generate insights and analytics
2.4 Security and Legal
- Detect, prevent, and respond to fraud and security threats
- Enforce our terms of service and policies
- Comply with legal obligations and requests
- Protect the rights and safety of users and others
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing
- Analytics and performance monitoring
- Customer support tools
- Security and fraud prevention services
- Email and communication services
3.2 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms of service or other agreements
- Protect the rights, property, or safety of Naimi.ai, our users, or others
- Investigate potential violations of our policies
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.4 Consent
We may share your information with your explicit consent or at your direction.
4. Data Storage and Security
4.1 Security Measures
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Secure development practices
- Employee security training and background checks
4.2 Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and AI models
You may request deletion of your account and associated data at any time, subject to legal retention requirements.
4.3 International Data Transfers
Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers.
5. Your Rights and Choices
5.1 Account Management
You can:
- Access and update your account information
- Change your privacy settings and preferences
- Download your data
- Delete your account
5.2 Communication Preferences
You can:
- Opt out of marketing communications
- Manage notification settings
- Update communication preferences
5.3 Cookies and Tracking
You can:
- Manage cookie preferences through your browser settings
- Opt out of certain analytics tracking
- Disable location sharing
5.4 Legal Rights (GDPR/CCPA)
Depending on your location, you may have additional rights including:
- Right to access your personal information
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
6. Third-Party Services
6.1 OAuth and Social Login
When you use third-party authentication services (Google, Apple, etc.), we receive limited information as permitted by those services. Please review their privacy policies for more information about their data practices.
6.2 External Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.
6.3 Integrations
We may integrate with third-party services to enhance our functionality. These integrations are governed by their respective privacy policies.
7. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of material changes via email or service notification
- Obtain your consent for significant changes if required by law
Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
11. Jurisdiction and Governing Law
This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the jurisdiction where Naimi.ai is incorporated, without regard to conflict of law principles.